Talk to our agents

0808 168 1458

Terms and Conditions

RESERVATIONS

Thank you for choosing eWaterways ("The Company") operated by Online Distribution Corporation LLC (Trading as eWaterways Cruises Ltd company reg no. 06904060) in the United Kingdom

To make reservations, book on-line, or visit your Travel Professional or contact us directly at:

eWaterways Cruises Ltd

OCA Croxley Business Park
Building 6, Unit 13
Hatters Lane
Watford, WD18 8YH
United Kingdom
Phone: +44 0808 168 1458
Email: salesuk@ewaterways.com

or

eWaterways US
119 West 57th Street,
Suite 1405, NY 10019
Phone: +1-877-359-7458
Email: sales@ewaterways.com

 

The transportation of passengers and baggage is governed by these Terms & Conditions available on-line at the time of booking and the Terms & Conditions of Passage Contract contained in your travel documents. Your purchase of the passenger cruise ticket and acceptance of passage on a vessel constitute acceptance of these Terms & Conditions and the Terms & Conditions of Passage Contract. Such terms affect your legal rights and we recommend you read all terms carefully (in the event of conflict between the provisions in this document and the Terms & Conditions of Passage Contract, the latter shall prevail).

Terms of Business

All bookings are made subject to the following terms and it is your responsibility to ensure that you have read, understood and agree to the following:

eWaterways specialize in Cruises to destinations all over the world. None of the bookings we make for our customers, whether they are for one element (Cruise or hotel) or more than one element (Cruise and hotel), are package Voyages as that term is defined by the Package Travel Regulations. The flexibility that eWaterways offer is that you are under no obligation to book more than 1 Voyage element and each element can be booked wholly independently of the others.

When making your booking we will arrange for you to enter into contracts with the Principals (tour operator/airline/cruise company/flight provider/hotel provider/ hotel) named on your receipt. For No frills and Scheduled flight bookings we act only as your agent in making your booking. For all other bookings we act only as an agent for the Principal.

As agent we accept no responsibility for the acts or omissions of the Principal or for the services provided by the Principal. The Principals' Terms & Conditions will apply to your booking. The Principals Terms and Conditions are displayed in the booking process prior to concluding a booking. If there is a discrepancy between eWaterways Limited General Terms, and the Principals' Terms, the latter shall prevail. We advise you to read these conditions carefully as they do contain important information about your booking. In the event of a difficulty with your booking, eWaterways will do all we can to assist you in resolving the matter; ultimately however the contract is between yourself and the Principals.

EWaterways General Terms

The General Terms below are in addition to the Terms and Conditions provided by the Principals.

References to "you" and "your" in these Booking Conditions mean all persons named on the booking (including anyone who is added or substituted at a later date). "We" "us" and "our" mean eWaterways Cruises Ltd or On-line Distribution Corporation, both trading as eWaterways.com

Financial Protection

Cruise companies are not protected by ATOL, however where you have used a credit card to book with these companies, this will offer you protection under the Consumer Credit Act in the event of the Cruise Lines failure.

All charter flight providers are protected by ATOL. In the unlikely event of the flight provider's insolvency your flight monies are protected under the terms of their ATOL licence and if abroad you will be repatriated. This does not apply to no frills flight and Scheduled flight bookings, however where you have used a credit card to book with these carriers this will offer you protection under the Consumer Credit Act in the event of the airlines failure.

Passports, visas and health

All passengers must possess a valid passport. You should note that most countries require your passport to remain valid for a minimum period after the return date to your country of origin. If your passport is in its final year of validity, you should check with the Embassy of the country you are visiting, otherwise entry may be denied. As it is not possible to claim against your insurance cover should travel be refused in these circumstances, we suggest you allow plenty of time to make these checks. It is your responsibility prior to booking to ensure that you have a valid passport.

When traveling you must ensure that you are in possession of all visa necessary to enter any and all of the countries of your journey. Whilst we can provide general information about the passport and visa requirements for your trip, your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we, nor any of the Principals, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

Please be aware that you are responsible for any inoculation requirements for their destination. Up to date travel advice can be obtained from the British Foreign & Commonwealth Office on +44 (0) 207 238 4503 or their website www.fco.gov.uk. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

Insurance

We recommend that all passengers take out adequate travel insurance. It is a condition of booking with most Principals that adequate insurance cover is arranged in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Some airlines or Principals may prevent you from travelling, if proof of insurance cannot be provided. We can introduce you to suppliers of suitable cover if required. We accept no liability arising from your failure to obtain adequate cover. If you have booked your insurance through a supplier introduced by us, you will receive a confirmation policy document prior to travel.

Departure times, prices and data

Departure times shown are provisional and may be subject to change, as per the Principal's booking conditions. For all flight bookings please reconfirm your flight times 48 hours prior to departure as per the Principals/airline's instructions. This applies to outward and homeward journeys, as changes to flight times may be made during your time abroad. The same goes for Cruise and Rail departures. We cannot be held responsible for you missing your transportation if you have not followed these instructions. Travel documents are generally issued by the Principal between ten days and two weeks prior to travel, however some reserve the right to issue documents on departure. You must contact us one week prior to departure if your travel documents have not been received, or if you do not have a reference number for a ticket on departure booking. We will not be responsible for the loss of any items sent by post unless such loss is due to our negligence.

The travel information advertised comes from all the major Principals and airlines. The data is scanned by a third party and regularly updated. Please be aware that some suppliers do not maintain real time availability in the reservations system to which we connect. As agents for those Principals we are constrained by the information they provide. Availability and pricing is at the operator's discretion and is subject to availability. Prices can fluctuate.

Please note that in certain cases, providers may not provide full details of Departure times and dates on our website. Where this is the case, our website will display an incomplete set of data. Customers should note that the return transportation may depart in the early hours of the morning of the day following the date displayed. Transportation is usually set up to allow for the full numbered nights booked to be spent on the cruise and if inbound transportation arrives late evening or early in the hours of the morning the return transportation will depart the early hours of the morning at the end of your voyage.

Every care is taken to ensure our online systems are up to date and correct. Please be aware however that as we use third party data, there may be occasions where the prices we show are incorrect or inaccurate. Please accept our apologies for any accidental misrepresentations on this website or other affiliated sites.

TRANSPORTATION

Flights

If you require us to make an airline booking for you with airlines we do so as your agent. We will search the relevant airline database, and then, if you choose to buy, will purchase the flight seats on your behalf directly from the airline, using the card details you have provided. This confirms your contract with the airline. Where you have used a credit card to book this offers you protection under the Consumer Credit Act in the event of the airlines failure (most no frills carriers do not hold ATOL licences). In processing your payment you will see two separate transactions on your card statement one will be for the cost of your flights with the airline and the remainder will be your payment to EWaterways Limited including our booking fees. As with all other principals we accept no responsibility for the acts or omissions of the carriers or for the services provided by them. Their terms and conditions will apply to your booking and you should familiarise yourself with these terms. Please note that all no frills (Low Cost) flight bookings are non-refundable.

When booking with certain charter airlines and low cost (no frills flight) carriers it is not unusual to find that they will make a separate charge to check in hold baggage. Where this charge is levied by the airline we will offer you the opportunity to add this optional extra to your booking. No tickets will be issued for low cost flights and you will simply need your confirmation number, which will be emailed to you with your booking confirmation, along with your passport, to board the flight.

On line check in

Please note that some airlines require you to check in online. Where applicable your paperwork includes instructions regarding the online check in procedure. Failure to check in online will result in check in fees at the airport which you will be liable to pay for.

Scheduled Flights

Please note that in certain cases these flights may be indirect and fly via other airports. The flight display will show the take off time from the departure airport and the landing time into the destination airport correctly. The full details of any flight stopovers will be made clear to you by our sales agents at your time of booking. Please note many scheduled flights are non amendable and refundable once booked. Where you have used a credit card to book this offers you protection under the Consumer Credit Act in the event of the airlines failure (Most scheduled carriers do not hold ATOL licences).

Multiple Airlines and Triangular flights

If you require us to book a multiple airline or Triangular flight on your behalf we will be making two separate flight bookings with two separate flight suppliers or at times the same flight supplier. One booking will be for the outbound leg of your flights and another for the inbound leg of your flights. These legs may operate from different inbound and outbound airports. This means you will see two flight vouchers displayed on your paperwork, two flight references and at times two separate flight suppliers booking conditions. This does not affect your travel arrangements in any way and you simply use the correct voucher to check in for each leg of your journey.

In the rare event that a change is made by one of your flight suppliers to the outbound or inbound leg of your flight and you cannot find a suitable alternative so choose to cancel your booking, then you will be liable to pay any cancellation fees arising from the cancellation of any other services and flight legs associated with your booking.

Hotel Information

All hotels featured on our website/advertising are booked through the Principal named on your paperwork. Although we cannot check every one of these hotels every season, the ratings featured in our advertising / on our website are the Principal's own ratings and are based on the official tourist board ratings. It is important that you are happy with your choice of hotel at the time of booking. All hotels do represent excellent value for money within their ratings and any that receive an unreasonable proportion of complaints from our customers are dropped from our website/advertising.

If you have a complaint while you are staying at your accommodation you must inform the accommodation management immediately, in order to give them the chance to resolve the problem. Failure to do so may affect your rights under the contract with the Principal. You may lose any right to compensation, If the issue is not resolved to your satisfaction, you should then contact the supplier's representative in the resort If having followed these two steps your problem remains unresolved you should then contact us on 0808 168 1458.

Unless otherwise requested at the time of booking, standard internationally accepted practice dictates that your accommodation will be booked from the day that you stipulate for as many nights nights as required. Please note that for Long-haul international flights the date of arrival at your destination could be at a later date to that of your departure. The dates and times of your accommodation booking will be included on your accommodation voucher (please check this carefully). After registration, on arrival at your accommodation, you will be allocated a room. Normal check in at a destination is after 2 PM, unless an early check-in has been requested. Normal check out of your room, is between 10 AM and 12 noon on the day of departure. If we were not to book the hotel until the day that you land (for flights landing in the early hours of the morning), you would not be able to access your room for several hours after your arrival in the hotel. Your flight details are included in the booking details we pass to hotels so that hotel staff should be aware of your flight timings. Most hotels provide a late checkout facility if this should be necessary. This will usually incur a small charge payable on the spot (it is impossible for us to prepay this charge) and should be requested at the start of your stay so as to avoid disappointment.

We are happy to pass on any special requests you may have to the hotel or Principal concerned with your booking. Please note that while the hotel will make every effort to fulfill your requests they cannot be guaranteed. Special requests do not form part of your contract with them. If you have any specific requirements when booking your vacation because you or any member of your party is disabled or less mobile, then you must ensure you have chosen and researched your voyage carefully. It is advisable for you to call our dedicated sales team prior to making an on line booking so you can inform us of your mobility issues and we can advise on the most suitable accommodation for you party.

Transfers

Unless you have reserved a transfer separately, no Cruise or hotel booking includes a transfer. Please ensure that the hotel you have selected is accessible from the airport you have chosen to fly to. At times the hotel suppliers or airlines involved in your booking may offer a free or complimentary resort transfer. eWaterways will pass on this offer to you however it forms no part of our contract with you and the provision, delivery and service standards of the transfers are the responsibility of the hotel provider and the 3rd party involved in their delivery. In the event of a difficulty with your transfers, we will do all we can to assist you in resolving the matter; ultimately however the contract will be between yourself and the Principals.

Changes and Cancellations

Should you wish to amend or change your booking, confirmation must be received in writing from the lead named passenger. Any such request will not take effect until received by us. For further details on how to cancel your booking please visit the FAQ and Manage my Booking section of our site.

Charges will be levied by the principal or other supplier and you will be advised of these. In addition, eWaterways will also charge a fee. Details of charges are set out below.

  • Cancellations more than 3 months from departure date will result in a loss of deposit, any charges over this amount levied by the suppliers and our service fees of AUD 50 pp, unless you have chosen to book a voyage at a lower cost by paying in full at your time of booking in which case you may lose all monies paid. From time to time as a special offer the deposit on a reservation may be lower than the standard amount. If such bookings are cancelled before the standard deposit amount has been paid you will still be liable for the difference between the standard deposit amount and the amount you have paid.
  • within 3 months of the departure date will result in the loss of all monies paid.
  • No-frills (low cost) flight bookings are non-refundable and cancellation will result in the loss of all monies paid.

If additional monies are due to us at the time of cancellation we reserve the right to collect the remainder of the monies due when you confirm your cancellation from the card used to pay the initial deposit. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards. If we cannot debit the increased cost to cancel your order the booking may remain active and you will be liable for the full remaining balance.

Please note any incorrect information on any documentation received from us must be brought to the attention of the Administration Department of eWaterways. If you book a Cruise or hotel online then corrections of any mistakes made in entering passenger titles, initials or surnames may be chargeable immediately if the booking has been confirmed by the Principal. Charges could apply to correct any mistake, even if it is simply one letter, an initial or a title. For flight bookings where you have not provided the correct information at the time of booking you will be required to pay amendment charges if an amendment is possible. Following completion of any booking the Principal's terms and conditions apply with regards to any further changes in your arrangements.

On line bookings

By clicking to book and entering your personal and payment details on our website, you are making us an offer to purchase the product on your behalf. At this point we immediately re-contact the Principal. Many Principals will still require a short period of time to confirm that your chosen Cruise / hotel is still available. Although the email confirmation sent to you is NOT contractual acceptance of the Principal's ability to provide this product, it is an acknowledgement that we have received your offer, and should the product be available as detailed on our website then you have entered into a legally binding agreement to purchase this product subject to the Principal's Terms and Conditions.

Once we have received confirmation from the Principal, we will contact you via email to let you know that your order has been booked. The contract is formed when the Principal issues its confirmation invoice and their booking reference number. Please note that once your booking has been confirmed to us, you can only cancel the booking in accordance with the relevant Principal's terms and conditions which may involve cancellation charges. Equally you may also be subject to our cancellation charges to cover our administration costs.

You should also note that each service you book with us is a separate booking. If you make bookings for both Cruise and Accommodation and Flights and we are unable to confirm one of the bookings, the other booking might still stand, and therefore the Principal's booking conditions will apply. If larger groups want to be sure of sufficient availability for any Cruise / Hotels they should contact our call centre. If two parts of the same group book online on two separate bookings and availability expires between the two bookings we regret therefore that we are unable to cancel the first booking without applying cancellation charges as levied by the Principal.

You should receive a booking summary within 48 hours of your booking request being made. In most cases bookings will be confirmed by email only. We cannot be held responsible where an email does not arrive with you. Unless you have received an email notifying you that your order has been cancelled you must not assume this to be the case. If you wish to check on the status of your order after a 48 hour period has passed, please try to log into the Manage my Booking section of our website. If you cannot log in and your booking shows as pending please call our Customer Service Team on 0808 168 1458

Deposit Payments

Where your travel dates are 3 months or more after you book our website offers you the facility to book by paying The Principal a deposit. Usually this deposit amount is 20 % - 30% per person depending on the supplier, although you will be required to pay the full cost if you are booking no frills or scheduled flights. At certain times during the year we may offer you the opportunity to pay a lower deposit. Where this is the case, we reserve the right to collect the remainder of the deposit automatically from the card used to pay the initial deposit 28 days after the date of booking. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards. Should we be unable to collect the outstanding deposit amount your booking may be cancelled with a loss of all monies paid to date.

Balance Payments

For all voyages travelling within 3 months, a full balance is due at the time of booking. All other voyages will be charged a non-refundable deposit on booking. Where you accept the option to book a voyage at a discounted cost by paying in full at the time of booking, the whole amount paid is non-refundable should you later wish to cancel the booking, regardless of your date of travel. Please note that payments of balances due must be received by eWaterways Limited no later than 3 months prior to travel. Where you fail to pay us of your own accord, the card you used at the time of booking will be automatically debited for the amount due. If this card fails and we hold other cards against your order we will also attempt to debit the outstanding amounts from these cards.

We reserve the right to charge an administration fee of AUD 35 per person per day where payments are received after this time. We also reserve the right to levy 2 % of the transaction value where payments are made by credit card. If for any reason we do not receive payment, we shall be entitled to cancel your booking. In this event you will lose all monies you have previously paid and additionally you will be liable for any cancellation fees set out in the Principal's Terms and Conditions. Credit card fees are unfortunately non-refundable.

Complaints procedure

We hope your travel arrangements run as smoothly as possible and you enjoy your time abroad, however if you feel the need to complain we recommend that you immediately inform a representative of the Principal, Cruise company or hotel reception staff, whilst you are abroad. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you are not satisfied, you must follow this up in writing (by post only) immediately on return to the UK (or at the very latest within 28 days) DIRECTLY to EWaterways Limited.

Surcharges

We draw your attention to the clauses of the principals' booking conditions relating to surcharging. These can be found and viewed by clicking the link in the booking conditions section of our terms of business. As your booking agent we may be required to collect surcharges on behalf of the principal providers involved in your booking. These are additional amounts that a principal may charge after you have booked, because costs have increased in the areas of transportation, including the cost of fuel; duties, taxes and fees; or exchange rates. Surcharges can vary and the amount will be advised to you in writing. Where the principal involved is a member of ABTA they will follow the code of conduct in regards to levying surcharges. Whilst principals do try to avoid surcharging, surcharges can occur and a failure to pay any surcharged amount requested from you may result in the cancellation of your booking or a refusal to allow you to travel. Due to the costly nature of administering such surcharges we reserve the right to levy a AUD 2 per person administration charge in addition to any charges we are being asked to collect by the principal providers.

Data Protection

We take full responsibility for ensuring proper security measures are in place to protect your personal information. The booking information that you provide to us will be passed on only to the providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other serious transnational crimes.

If you travel outside the European Economic Area, data protection controls may not be as strong as in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to complete your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available on request.

Never share your Manage my Booking order number with anyone that you do not want to be able to administer your booking. When you have finished in the Manage my Booking area of our site always click on the Logoff button on the Web site to exit the application and prevent further access to your account. When using a public PC (such as in a library or school), also close the browser when you are finished. eWaterways Limited cannot be held responsible where changes are made to your booking without your permission if they have been made by someone with access to your Manage my Booking order number.

We may also contact you from time to time with details of any special offers we may have available.

On line user reviews

The Cruise and Destination reviews and other views posted on the reviews section of our site are those of the visitors who have submitted them, and these does NOT necessarily reflect the opinion of eWaterways Limited. Reviews posted on our website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information.

We reserve the right to monitor any information transmitted or received through our review section. We reserve the right to reject or remove your review at any time at our sole discretion. We do not guarantee in any way that your review or any part of it will be displayed on our website.

Reviews submitted by users will be considered non-confidential and eWaterways Limited is under no obligation to treat such reviews as proprietary information. eWaterways Limited shall have no duty to attribute authorship of reviews to you, and shall not be obligated to enforce any form of attribution by third parties.

If you have any concerns or queries about reviews which appear on our website please contact us at press@eWaterways.co.uk

SERVICE CHARGES

In certain circumstances we apply a service charge for the services we provide. Cancellation or amendment: Principal's charge + AUD 50.00 per person

In flight extra requests after booking confirmed: Principal's charge + AUD 50.00 per request

Credit card charge: 2%

Search small ship cruises

http://www.ewaterways.com

Cruise type:

Destinations:

Departure month:

Ship name:

Welcome to the eWaterways travel agent portal

The eWaterways travel agent portal has been established to provide travel agents with the tools to help develop the perfect small ship cruise holiday for their clients. Not only will you have access to our huge range of small ship cruise product, you'll also earn generous commission on every booking made and enjoy a range of other benefits. We look forward to having you on board.

 

Register

10 reasons to register

Online booking, competitive commission, rich content and much more... Find out why you and eWaterways are the perfect match with our 10 reasons to register for travel agents. Go

Login & password recovery

Want to login in or lost/forgotten your password? Click here!

eWaterways agent loyalty scheme

We've teamed up with Experience More to offer an exciting incentive scheme for every new booking made with eWaterways. Earn 'Agent Loyalty' points, exchange these for vouchers and then choose your very own 'experience'! Go